7-Day Return Policy
Purchasing a vehicle is a significant decision, and we strive to make the process seamless and trustworthy. At International Auction, we offer a 7-Day Money-Back Guarantee exclusively for vehicles already in our storage. Each vehicle undergoes a comprehensive inspection before being listed.
Our Technical Inspection Team thoroughly examines every vehicle upon arrival, checking documentation, quality, dimensions, and physical condition, including damages, scratches, dents, or rust. This meticulous process ensures that the vehicles meet high standards.
The 7-Day Money-Back Guarantee provides buyers with peace of mind, ensuring they receive the vehicle they paid for. This program minimizes the risk of failed transactions and distinguishes International Auction in the market, giving buyers the confidence they need to make their purchase.
→ The 7-Day Money-Back Guarantee ensures that buyers can receive a full refund if needed. The refund is provided directly as Money Back, giving you complete confidence and security in your purchase with International Auction.
→Refunds will be processed securely via bank transfer, providing you with a straightforward and reliable resolution for your purchase.
→ Delivery Guarantee: The Auction guarantees a full refund if the item is not delivered within 15 days of dispatch.
→ Secure Payment Process: The payment for your vehicle is securely held by The Auction until delivery is confirmed.
→ Seller Payment Release: Payment to the seller is only released once you confirm acceptance of the delivered vehicle.
→ Satisfaction Assurance: If you are dissatisfied with the delivered item, notify The Auction within 7 days of delivery. The Auction will resolve your complaint fully within 72 hours.
→ Automatic Refund: If The Auction cannot provide a resolution within 72 hours, the full amount paid for the vehicle will be automatically refunded.
Upon delivery, as part of our 7-Day Money-Back Guarantee Policy, a Pre-Delivery Inspection (PDI) will be conducted by The Auction’s technical inspector. This inspection documents the vehicle’s condition at the time of delivery and serves as an important record if the vehicle needs to be returned.
For detailed information on returns, please refer to the 7-Day Money-Back Guarantee section. If a complaint is raised regarding a delivered item, the seller will only be paid after the issue is fully resolved and you are satisfied with the outcome.
→ Vehicle purchased but not delivered.
→ Vehicle received is damaged, defective, or does not meet the quality, size, physical condition, or specifications outlined in the original purchase.